1. Will I be charged for payment transactions?

At this stage, we will NOT impose any charges on individual payments or administrative fees on refunds of payments. However, we reserve the right to impose or adjust charges for services provided, with a 30-day notification via written or electronic means. To clear up any confusion, you will bear any charges incurred by text messages, mobile data usage or phone calls with your mobile service provider during the use of Payment Account services. You will also bear any taxes (including goods and services tax) under applicable laws. To know more about our fees and charges, please refer to the latest announcements or updates on our website at https://www.bochk.com

2. Will I be charged if I request written transaction records of my Payment Account?

If you request written transaction records and balance of Payment Account, we can provide transaction details for a specified timeframe. This may be subject to specific fees and charges. (For more details, please visit https://www.bochk.com/en/servicecharge.common.html. The fees are shown under "Other Services" > "Request for savings / fixed deposit account records".).