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Home > Customer Service > Enquiry Hotlines

Enquiry Hotlines
 
Card Activation Procedures
General Enquiry
Fax Line
Lost Card Reporting
Worldwide Emergency Card Replacement Service for Lost Card
 
 
Card Activation Procedures
 
 
The card is suspended until activated. Please click here visit our website processing now or call our 24-Hour Card Activation Hotline (852) 2104 9222.

Select language:
 
- Press (1) for Cantonese
- Press (2) for Mandarin
- Press (3) for English
Following the instructions to input the information required for verification.
Main and Additional cardholders must activate their cards individually.
 
 
General Enquiry
 
 
24-hour Customer Services Hotline : (852)2853 8828
24-hour Promotion Hotline : (852) 2108 3288
24-hour Platinum Card Customer Services Hotline : (852) 2581 5188
BOC Express Cash Customer Services Hotline : (852) 2108 3611
BOC Express Cash Instalment Loan and Balance Transfer Application Hotline : (852) 2108 3600
BOC Express Cash Revolving Credit Cash Application Hotline : (852) 2108 3633
BOC Express Cash Instalment Loan Top up Hotline : (852) 3711 4688
BOC Credit Card (Macau) Customer Services Hotline : (853) 8988 9933
EmailĄGinquiry@bochk.com
Upon our receipt of your comment or suggestion, we will inform you within 2 working days or when you should expect a formal reply, normally not exceeding 30 days. Please remember to provide us with your contact number so that we may contact you in case we need further details.
 
 
Fax Line
 
 
General Fax line : (852) 2541 5415
Customer Opinion Fax line : (852) 2296 7478
Customer Information Amendment Form Fax line : (852) 2296 7468
Replenish Supporting Document for New Application / Additional Card Fax line : (852) 2589 4810
Credit Limit Adjustment Service Fax line : (852) 2589 4811
Online / Additional card Application Fax line : (852) 2589 4814
Replenish Supporting Document for Corporate Card Application Fax line : (852) 2589 4825
New Card Acquisition Fax line : (852) 2589 4826
BOC Credit Card - Octopus Automatic Add Value Service Application Fax line : (852) 2296 7411
BOC Credit Card - Superior Travel Awards Application Fax line : (852) 2838 9761 / (852) 2780 0110
BOC Credit Card - CLP Power/ Towngas Autopay Application Fax line : (852) 2296 7475
BOC Credit Card - 「Balance Transfer/ Cash Before Card/ Statement Installment Service」and 「Tax payment 」Application Fax line : (852) 2296 7446
BOC Credit Card - Gift Point Program Application Fax line : (852) 2838 9761 / (852) 2780 0110
BOC Express Cash Revolving Credit Cash Application Fax line : (852) 2108 3618
BOC Express Cash Instalment Loan and Balance Transfer Application Fax line : (852) 2108 3618
BOC Express Cash Instalment Loan Top up Hotline : (852) 2108 3618
 
 
Lost Card Reporting
 
 

24-hour lost card reporting hotline in Hong Kong: (852) 2544 2222

 
 
Worldwide Emergency Card Replacement Service for Lost Card
 
 
VISA Global Customer Assistant Service Hotline : 1-303-967-1090
MasterCard Global ServiceTM Emergency Number: 1-636-722-7111
 
 
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