From 16th April 2018, Credit Card Customer Service Ltd.(Kowloon) will be merged with its Hong Kong redemption centre. Cash coupon redemption service is only available at Credit Card Customer Service Ltd.(Hong Kong) from this date onward. Address: Room 1205, Emperor Group Centre, 288 Hennessy Road, Wan Chai.
「Effective from 12 February 2017, BOC MasterCard Platinum Card issued in name of Nanyang Commercial Bank Limited (as shown on the card face) with prefix number "530160" will cease to provide EPSCO functions including EPS retail purchases, PPS payments, Hong Kong Jockey Club fund transfer and purchase of cash vouchers. However, credit card retail purchases and ATM functions will remain unchanged. If customers wish to continue using EPSCO functions, please contact us at Service Hotline 28538828 for alternative arrangement.」
Starting from 1 Jan 2016, if you are having and using the BOC credit card issued before 23 Jul 2012, any transaction will be suspended in the ATM in China, Hong Kong and Macau. For any enquiries, Please contact at (852) 2853 8828.