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Personal Banking Risk and Integrated Management Department

Personal Banking Risk and Integrated Management Department manages and formulates effective strategies of administrative, credit risk management and operations, ensuring that the internal controls is well implemented to support the Bank's continued success.

Monitor human resources allocation and manage the business budget.

Optimize the secretarial management and administrative effectiveness.

Strengthen credit information management framework and risk control.

Manage and optimize the credit system, monitoring and assurance tools for internal and external audits in accordance with the regulatory requirements and the Bank's compliance policies.

Manage sales and service-related processes, operating platform and the application system, develop guidelines in accordance with regulatory requirements and the Bank's policies.

Execute risk management and be responsible for management of rules and regulations.

Manage and monitor the prevention of fraud at frontline, and guide frontline to respond to fraud cases.

Personal Banking and Wealth Management Department

Personal Banking and Wealth Management Department aims to enhance our services to the target customer segments by formulating effective business strategies, strategic marketing plan and performing comprehensive customer behavior analysis. With our professional capabilities in customer segmentation and wealth management, we continuously enhance our retail operation infrastructure to ensure efficient delivery of professional and quality banking services for enriching customer service experience, customer satisfaction and loyalty.

Develop and improve the Personal Banking infrastructure construction of Cross-Border and Southeast Asia business, Mass Retail Segment, Small Enterprise Management and actively achieve the expected market share and business targets for maximizing business profits.

Develop sales incentives and business target distribution mechanisms, channel productivity models, monitor and analyze channel performance and propose optimization solutions to achieve network optimization.

Offer a full range of wealth management and financial services to personal and small enterprises customers. With extensive branch network, automated banking facilities, global network and reliable online platform, we provide customers with flexible and convenient service channels that best meet their needs anytime anywhere.

Personal Digital Banking Product Department

Personal Digital Banking Product Department plays the role of “Excellent Product Center”, manages product design and innovation, strengthens professional management, and optimizes product processes in combination with customer needs. Establish project management functions and promote cross-unit project development through agile cooperation. Consolidate e-banking functions and promote digital drives.

Be responsible for managing and developing retail banking products and services such as Securities, Insurance, Funds, Mortgage and other Private Lending Business and Deposit products. Organize, promote and manage the implementation plan, formulate business strategies and service models, and provide professional advice on related products to achieve the Bank's business objectives

Private Banking

Private Banking consists of a team of customer relationship professionals to provide all-round and tailored wealth management solutions to high net worth customers. These include investment and consultation, fiduciary services, alternative investment options, estate planning, as well as personal and corporate banking services to help customers make flexible use of their funds, grow their wealth and fulfill their personal, family and business financial goals.

Global Corporate Banking Department

Global Corporate Banking Department is responsible for development strategies, business roadmaps and annual business plans; need to develop overall management of industry classification, planning & analysis for entire Corporate Banking, by industry development planning, industry trend research, and providing support to other front-line departments; responsible for sales, servicing and relationship management for trans-regional, large corporations, and also the setup for corresponding marketing strategies, business processes and servicing models; coordinate and devise a full range of cross-product and cross-platform solutions to meet corporate customers' diversified financial needs; overall management of syndication DCM, M&A products for entire Corporate Banking, establishing the capacity for offering cross-platform financing solutions, including syndicated loans, structured financing, investment banking, and consultative services.

Commercial Banking Department

The Commercial Banking Department is committed to serving corporate clients of various scales, ranging from SMEs, mid-cap companies to large corporations. While the department is persistently engaging in local listed companies, corporate members from renowned chambers of commerce and prestigious family-owned businesses, it is expanding its capacity in neighborhood regions, particularly the Greater Bay Area and Southeast Asia, as well as exerting its expertise into full play through implementation of industry-specific management and strategies. Upholding the Group’s customer-centric culture, the Commercial Banking Department endeavors to deliver total solutions with innovative products and services, which include but are not limited to loans, cash management, trade finance products, payroll services and cross-border services, striving to attend customers’ needs, and creating values to foster their development.

Institutional Business Department

Institutional Business Department takes up responsibilities in prospecting and maintaining constructive business relationship with local and global financial institutions.  We drive to provide seamless solution to full range of clients in the segment, including banks, central banks, sovereign funds, supranational organizations, non-bank financial institutions, government agencies, non-governmental organizations, health care and education institutions.

Delivering integrated financial product and services with our professional competence and dedication, we aim to achieve continuous growth in revenue and customer portfolio via active and effective identification of client needs, market and regulatory trends.

Our Relationship Managers partner with product teams, channel and various internal stakeholders to implement business strategies and tailor-make services to institutional customers, on top of the track record of RMB services capabilities and comprehensive product offerings in loans, trade finance, treasury, liquidity management, custody and so forth.

In aligning with our Bank’s strategic goals, Institutional Business Department proactively manages and enhances infrastructure for cross-border and Southeast Asia institutional clients via close interaction with the Group members, subsidiaries and branches in the region to optimize business opportunities.

Transaction Banking Department

Transaction Banking Department (TBD) is responsible for providing standard and tailor-made transaction banking products to corporate clients and financial institutions. We devote to product management, innovation, development, marketing, as well as formulation of business strategies to meet the increasingly sophisticated customer needs amid the fast-changing business environment.

In order to solidify our foundation for the sustainable development of our corporate banking business, we work towards establishing a global transaction banking platform and exploring collaborative business model with our clients.

Transaction Banking Department (TBD) plays an important role in capturing opportunities arising from national initiatives such as The Belt and Road, Going Global Strategy and RMB Internationalization. We promote the brand of Best Regional Transaction Bank while connecting BOC Group's global network and diversified platforms with the aim of providing the best cross-border banking services in the market.

Corporate Credit Management Centre

Corporate Credit Management Centre (CCMC) is responsible for implementing risk management mechanism for corporate banking business. CCMC provides risk management and service delivery, including client on-boarding and account maintenance, enhancing service delivery workflow, credit information processing, credit approval, credit execution, credit monitoring as well as internal risk control for Corporate Banking (Global Corporate Banking, Commercial Banking, Institutional Business, and Transaction Banking) in order to enhance the overall efficiency of Corporate Banking and safeguard the asset quality of the Bank's loan portfolio.

We also formulate the credit management mechanisms and operational guidelines to establish the comprehensive credit monitoring system, ensures the services offered by relationship managers in accordance with the regulatory requirements. Meanwhile, CCMC coordinates, communicates and works closely with Corporate Banking, Risk Management Department and other relevant departments to ensure the guidelines and plans are effectively executed.

Custody and Trust Services

To facilitate the cross-border investment flows of corporate and institutional clients and to better serve their investment-related needs globally, BOCHK started offering custody products and services since late 2006 and has now become a prime service provider among its Chinese competitors. Currently, its products include domestic custody, global custody, fund-related services, escrow services and other customised solutions for institutional investors, insurers, asset managers, licensed intermediaries, various types of funds and pensions, and sovereign entities.

Starting from July 2019, the department has also embarked on the provision of agency and trust services to corporate issuers for their debt instruments, and to build by phases, trust solutions for private clients.

The specialty of Custody & Trust Services spans over strategic positioning, product manufacturing, technical sales, implementation, service delivery, product P/L, reporting, client servicing and product risk management etc under the relevant regulatory regimes.  It offers end-to-end servicing experience to clients and also all-round exposure to staff members. 

Global Markets

Global Markets is responsible for the Trading Book of BOCHK, offer sales and trading services across asset classes to clients of the Bank. Our trading desks trade different kinds of financial instruments, including foreign exchange, interest rates, securities and their derivatives. We offer investment products / treasury services to personal, corporate, institutional and sovereign clients through the Bank's distribution network and our in-house treasury marketing team.

Investment Management

The key functions of Investment Management are (i) to conduct short-term cash flow and liquidity management for BOCHK through inter-bank money market transactions and (ii) to manage the investment portfolio by way of investing in longer-term capital market instruments, primarily debt securities.

BOCHK is one of the leading participants in the inter-bank market in Hong Kong. The objective of Investment Management to participate in money market operations is to achieve a reasonable return on its liquid assets while complying with all internal risk management and external regulatory requirements. In particular, the Bank seeks to have sufficient cash and other liquid assets to handle contingencies.

Investment Management also invests in longer-term securities issued by governments, central banks, public sector entities, financial institutions and corporates etc., denominated in different currencies.  The objective of capital market operations is to provide the Bank with stable interest income and to enhance the return on the Bank's residual fund.

BOCHK Asset Management Limited

Established in 2010, BOCHK Asset Management Limited (“BOCHK AM”) is a wholly-owned subsidiary of BOC Hong Kong (Holdings) Limited. BOCHK AM is committed to providing retail and institutional investors with a wide array of Fixed income , Equity and Alternative Investments products such as private equity and real estate investments, coupled with comprehensive investment solutions that best suit their risk tolerance and return requirements. In addition, the company also manages investment funds for clients and customizes discretionary investment portfolios tailored to clients’ needs, helping to maximise their potential returns

Financial Markets Management

Financial Markets Management (FMM) is responsible for the overall management of the Financial Markets Business Unit (covering the regional headquarters and Global Markets Dept/Teams in SEA entities).  Our main functions include Product and System Management, Credit Management, and Business and Financial Management. The Product and System Management Team is responsible for major system development and management of related projects. It also conducts due diligence on the Bank’s treasury products to ensure regulatory compliance, formulates pricing models and monitors frontline office systems. The Credit Management Team drafts credit proposals and undertakes negotiation of legal documents with external counterparties.  Business and Financial Management Team acts as a central unit for Financial Markets in the areas of resource planning and management, and acts as project manager for cross-departmental collaborations.

Treasury

Treasury acts as the Bank of a Bank and is mandated with two main duties: Funding Pool Management and Fund Transfer Pricing. Our key functions include managing the funding pool's interest rate and liquidity risks, developing the funding strategies, working closely with Investment Management to develop the group's ASEAN funding pool platform, coordinating and providing guidance to business units to achieve the ALCO's directives and targets, and managing the internal funds transfer pricing strategies to signal market interest rates movement as well as the Bank's overall liquidity preference.

Legal & Compliance and Operational Risk Management Department

Legal & Compliance and Operational Risk Management Department ("LCO") is responsible for managing legal, compliance, operational, fraud and reputation risks. 

LCO's major functions include providing legal and regulatory compliance advice, performing compliance reviews and monitoring and acting as the 2nd line of defence for managing the group's compliance, reputational and operational risks. LCO also performs new product due diligence on the above-mentioned risks and issues policies and procedures for the management of the said risks.  In addition, LCO is required to manage customers' complaints which involve a regulatory perspective.  For the information of the Bank's senior management and board level committees as well as regulators, LCO compiles various ad-hoc and regular reports covering legal, compliance, reputational and operational risk perspectives. To enhance the risk sense and knowledge of the Bank's staff, LCO provides staff trainings/guidance for the management of the relevant risks.

Financial Crime Compliance Department

The BOCHK attaches utmost importance to safeguarding the Bank from money laundering and terrorist financing (“ML/TF”) risks, which is one of the imperative compliance requirements in fostering our business strategies and operations.

Financial Crime Compliance Department ("FCC"), established as an entirely independent department in October 2015, has the principal function to support the senior management in ensuring effective oversight and controls of the Bank's ML/TF risks and other relevant financial crimes.  FCC has the full responsibilities of putting in place a robust risk control framework which includes the establishment and review of AML/CFT policies and procedures, risk modeling, provision of training, and regular reporting of key ML/TF and financial crime issues to senior management for the purposes of prevention and management of ML/TF risks and financial crimes.  FCC also provides full support to the senior management in ensuring that the overseas branches and subsidiaries undertakings have corresponding policies and procedures in place so as to comply with the relevant legal and regulatory requirements.

Economics and Strategic Planning Department

Economics and Strategic Planning Department is a centralized unit responsible for strategic planning & development, macroeconomics and global financial market research, merger & acquisition strategy, offshore RMB development as well as the development and integration of Southeast Asia.

The Department also assists senior management in strategy implementation and monitoring, conducts business and market analysis, coordinates RMB business development, formulates regional development strategy, establishes business platforms, develops ESG and digital strategy of the BOCHK Group to achieve its visions and strategic target.

Financial Management Department

Financial Management Department acts as one of the core functional teams in support of the management to implement the group's strategy plan, and ensure the growth and profit are delivered underpinned by sustainable business development platform. It is responsible for:


(i) conducting financial analysis, budget planning, monitoring and controlling;

(ii) coordinating performance evaluation and providing financial information as well as recommendations to facilitate the management’s business decision-making, progress monitoring and management control;

(iii) conducting financial feasibility study for major projects and providing financial advisory services to accomplish the goal of enhancing operational efficiency and profitability;

(iv) supporting ALCO in providing direction on and monitoring of the group's balance sheet composition and capital (including Economic Capital).

General Accounting and Accounting Policy Department

General Accounting and Accounting Policy Department consists of a team of professionals to provide major accounting functions for the Group including financial accounting, regulatory reporting, financial disclosure and product control.

General Accounting and Accounting Policy Department formulates the Group's accounting policies, procedures and workflows to ensure the compliance of relevant legislations and accounting standards.  We are responsible for preparing and delivering regulatory returns in a timely and accurate manner with strict compliance to relevant regulatory requirements.  Another important role of the department is to organise financial disclosure matters in accordance with relevant regulatory requirements.  We also perform product control over treasury products and conduct accounting valuation, independent price verification and perform internal control and attribution analysis about accounting valuation to ensure results being reasonable and in compliance with regulatory requirements.

Risk Management Department

Risk Management Department plays a core role in the BOCHK Group's management in credit, market, liquidity and interest rate risks, as well as special assets.

Risk Management Department formulates internal risk management policies, closely monitors the implementation of regulations and policies, evaluates the risk status of the Group, enhances the risk assessment methodologies, and drives the implementation of Basel Accord, in order to enhance shareholder value while maintain risk exposures within specified limits.

Information Technology Department

The Information Technology (IT) Department of Bank of China (Hong Kong) Limited (BOCHK) comprises of five domains, including Application Development, Data Center, Data Management, Technology & Service Management and Technology Risk Management. We govern and manage all IT related initiatives and risks covering the entire group, including BOCHK, overseas branches in Asia-Pacific Region and member organizations and subsidiaries within the Bank of China (Hong Kong) Group.

As a strategic partner for various business and supporting units, IT Department aims at supporting and enabling business opportunities by enhancing our systems and improving the efficiency of our operations. Other than technical knowledge, business knowledge is also the key to success. Our dedicated information technology experts, including business analysts in different business domain, work closely with business users to make sure that customers can enjoy a wide range of sophisticated products and outstanding services through our platforms and channels at anytime and anywhere. At the same time, efficient, stable and reliable IT service is provided for our business operations in local, regional, and global countries.

As the centralized IT governance unit for the group, we are responsible for the group's IT governance and related policies. On one hand, we work closely with various business units and implement IT projects to cope with the bank's business development strategy. On the other hand, we have strong collaboration with risk management and compliance to make sure that adequate technology risk control and management oversight is in place.

Innovation and Optimization Centre

Innovation and Optimization Centre, a high-performing team with top-notch individuals and fresh minds, is committed to embrace the latest financial technology (FinTech) trend and lead the group to pursue technology-driven innovation among different regions. Acting as a crucial department in support of group’s initiatives in the new digital era, it takes the lead to push forward the FinTech strategies of the group, specifically in Hong Kong, Greater Bay Area and Southeast Asia.

Innovation and Optimization Centre works closely with the management to formulate concrete cross-departmental and cross-regional strategies, develop long-term roadmap, conduct in-depth market research and analysis on global FinTech issues.

In the face of rapidly evolving changes, Innovation and Optimization Centre sets apart from established business process and takes a great leap forward to adopt ‘Agile Methodology’ in various strategic FinTech projects, paving the way for the long-term success of the group around the globe.

Bank-wide Operation Department

Bank-wide Operation Department is in charge of a variety of centralisation / operational activities, including processing of loans, cheques and information, international payment, financial markets operations, vault management, group customer, integrated banking services, customer due diligence, trade, RMB clearing services and Southeast Asia Operations Management. It acts as an important central point to coordinate and arrange different bank products / services offered to customers. We strive to improve the efficiency and quality of cross-border services and centralise the Bank's various operations by means of advanced management methodologies and information technology, organisation integration, as well as process and system enhancement. We also implement sound measures to control risks and reduce costs, with an aim to enhance the Bank's overall competitiveness and customer satisfaction.

Corporate Services Department

Corporate Services Department provides a compressive and reliable logistic support which is comprised of property management, leasing management, general administrative and logistic function, supplies and services procurement as well as security services of BOCHK Group.

Chief Executive's Office

Chief Executive's Office consists of four divisions, namely Secretariat Division, Corporate Communications, Brand Image & Corporate Marketing and Document Management Division.

Secretariat Division liaises with other departments and closely monitors the execution of the overall corporate strategies so as to ensure the strategic plans are completed efficiently and effectively. Corporate Communications Division is responsible for formulating and implementing corporate communications and media relations strategies. Brand Image & Corporate Marketing Division formulates and implements corporate branding strategy such as enhancing the Group’s brand image with innovative and effective marketing promotion initiatives. Document Management Division is responsible for managing documents and archiving for the Group, in order to ensure that the circulation of all documents and information is secure, accurate and efficient.

Human Resources Department

Talents are the most valuable asset and the key to the success of the BOCHK Group. We treasure high-caliber individuals and our human resources functions are designed strategically to achieve the Group's vision and our sustainable growth.

Human Resources Department strives to serve as a trusted partner to our business units and provides innovative and people-oriented solutions in recruitment, compensation and benefits, learning and development and talent management. We embark on building our "BOC SPIRIT" and we offer a collaborative and respectful workplace, rewarding and diverse career opportunities to attract and retain our talents.

Be part of the winning team to grow and succeed with us!

Group Audit

As the third line of defence of the three-line governance framework, Group Audit is responsible for independently and objectively examining and evaluating the BOCHK Group's operations and activities to assist the Board of Directors or its designated Audit Committee and the Management in discharging their responsibilities effectively. Group Audit is responsible for the oversight of all major risks, ensuring that the risk management systems regarding tactics, policies, procedures and internal controls are well implemented. On top of performing the assurance function, Group Audit also provides analyses and recommendations regarding the Bank's organisational structure and effectiveness and efficiency of the operational units.

To view and apply our current job vacancies, please visit here.