About Mobile Banking

1. What is Mobile Banking?
   • Mobile Banking provides general banking and investment services through the mobile network platform. The easy and user-friendly interface is great for anyone who wants to manage their finances conveniently from wherever they are using their handset.


2. How to activate Mobile Banking?
   • Activation is not required. For existing Internet Banking customers to access the Mobile Banking, simply input the login details and accept the terms and conditions. If you have not yet registered for our Internet Banking services, please visit any of our branches.


3. How can I access Mobile Banking?
   • Please visit the following URLs to access Mobile Banking:
     

     BOC Group	Mobile Banking URLs
     Bank of China (HK) Ltd.	https://m.bochk.com
     Nanyang Commercial Bank Ltd.	https://m.ncb.com.hk
     Chiyu Banking Corporation Ltd.	https://m.chiyubank.com



4. Can I access Mobile Banking on any mobile handsets?
   • Our Mobile Banking can support most of the mobile phones equipped with web browser in the market. Followings are the recommended platforms, browsers:
     1. iOS 6.0 or above (Default browser)
     2. Android 4.0 or above (Default browser)
     3. Windows Phone 8.0 or above (IE Mobile 10 or above)


5. Do I need to use any particular telecommunications service providers?
   • Our Mobile Banking is available to all telecommunications service providers. However, you are advised to study the data roaming charges imposed by the service providers.


6. What services are available on Mobile Banking?
   • Mobile Banking provides the following services:
     • Securities trading
     • Securities margin trading
     • Transfer
     • Local bank transfer
     • Currency exchange
     • Time deposit
     • Bill payment
     • Precious metal trading
     • Precious metal/FX margin trading
     • Cash before card
     • Cash instalment
     • Apply instalment loan top-up
     • Apply tax loan
     • eIPO subscription/financing
     • Credit card payment
     • Account enquiry
     • Change password and email address
     • Set up ATM cash withdrawal functions outside Hong Kong
   
   
7. Do I need to pay additional charges for using Mobile Banking?
   • Our Mobile Banking service is free of charge, but you may incur charges with your mobile internet connection depending on the service plan of your telecommunications service provider. You are also advised to study the data roaming charges imposed by the service providers. For the service charges of the selected services, please visit the Bank's website or any of our branches for details.


8. Can I get access Mobile Banking overseas?
   • Yes, you can access our Mobile Banking anywhere you have a mobile internet connection via your mobile handset. Please note that data roaming charges may apply. For details, please contact your telecommunications service providers.


9. Do I need to install designated software for using Mobile Banking?
   • No, software installation is not required. You can simply access Mobile Banking with mobile web browser and internet connection via your mobile handset.

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