Account Enquiry

1. What types of accounts can I enquire through Mobile Banking?
   • You may check the respective balances of the following accounts through Mobile Banking:
     1. HKD Savings and Current Accounts
     2. RMB Savings and Current Accounts
     3. Multi-Currency Savings Accounts
     4. Securities Accounts
     5. Securities Margin Accounts
     6. Precious Metal/FX Margin Accounts
     7. Credit Card Accounts
     8. Time Deposit Accounts

   "Ledger Balance" = "Available Balance" - Available Overdraft Limit - Available Credit Limit + All Float Amount (such as clearing cheque float, electronic clearing float, CCASS float) + Hold Amount



2. What information can I enquire through "Consolidated Asset Portfolio"?
   • You can check your "Total Relationship Balance", "Total Assert Value" and "Total Asset Value of the last month's Statement" (Only applicable to Wealth Management, NCB Wealth Management, Enrich Banking, i-Free Banking customers).


3. How can I enquire the transactions completed through Mobile Banking?
   • You can enquire the transactions records of Mobile Banking through the following channels:
     1. You can check the transaction records of your savings and current accounts for the last 14 days, and the latest transaction records of your credit card accounts (as at the last working day) via Mobile Banking;
     2. Select the respective accounts in the "Account Overview" under "Enquiry" on the homepage of Mobile Banking, and then click "Transaction Record" under "Balance Available" section of Mobile Banking;
     3. Select the "Last Ten Mobile Banking Txn Records" under "Smart Links" on Mobile Banking; or
     4. Select the "Last Ten Transaction Records (Mobile Banking)" under "Assistant" through Internet Banking.


4. Can I use Mobile Banking to enquire about my latest transactions completed via Internet Banking?
   • You may enquire about the transaction records for designated accounts and transaction types via Mobile Banking.

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