Apply Instalment Loan Top-Up

1. How can I apply for the "Instalment Loan Top-Up" Service via Mobile Banking?
   • If you are an existing Instalment Loan customer with a pre-approved Instalment Loan Top-up Amount assigned, you can apply for this service under the "Loans" section on the main page of Mobile Banking.
   • The top-up amount will be directly disbursed to your designated BOCHK's account upon approval.


2. Can I cancel or amend the instruction anytime?
   • Cancellation or amendment is not allowed once you have confirmed the instruction.


3. How can I ensure that the instruction of applying for the "Instalment Loan Top-Up" Service has been submitted successfully?
   • You may check whether your instruction has been successfully conducted or not on Mobile Banking:
     1. The Reference Number upon the completion of application ; or
     2. Last Ten Mobile Banking Transaction Records ; or
     3. Email notification.


4. How can I enquire about the application record of the "Instalment Loan Top-Up" Service via Mobile Banking?
   • You can enquire about the application record via any of the following channels:
     1. Select the "Last Ten Mobile Banking Txn Records" under "Smart Links" on Mobile Banking; or
     2. Select the "Last Ten Transaction Records (Mobile Banking)" under "Assistant" via Internet Banking; or
     3. Enquire about the application status through "Application Status Enquiry" under "Loans" via Internet Banking.

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