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1. How can I access and sign on Mobile Banking?
   • Visit one of the following URLs with the web browser in your mobile handset and sign on with your Internet Banking Number / User Name and password.
     

     BOC Group	Mobile Banking URLs
     Bank of China (HK) Ltd.	https://m.bochk.com
     Nanyang Commercial Bank Ltd.	https://m.ncb.com.hk
     Chiyu Banking Corporation Ltd.	https://m.chiyubank.com



2. I forgot my password. What shall I do?
   • Your password will be suspended after 5 consecutive failed attempts. Access to Internet Banking and Mobile Banking will be denied. To release the suspended password, please visit any of our branches or contact Phone Banking as follows:
     1. Dial in to Phone Banking
     2. Press 5 "For cheque service, monthly statement, or change the setting on Internet Banking"
     3. Press 6 "Release suspended Internet Banking".

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