Precious Metal/FX Margin Trading

1. What Precious Metal/FX Margin services are available on Mobile Banking?
   • You can trade Precious Metal/FX Margin, position square appointment and place standing order on Mobile Banking. You can also enquire about the account or margin status and perform margin transfer and exchange.


2. What are the Precious Metal/FX Margin trading service hours for Mobile Banking?
   • The service hours for FX Margin trading on Mobile Banking are from Hong Kong time 05:00 to 04:00 next day (Monday - Friday), for London Gold and London Silver trading from 07:00 to 04:00 next day (Monday - Friday), while for Tael Gold and Kilo Gold trading from 09:00 to 12:00 and 14:00 to 17:00 (Monday - Friday).


3. How to create a Watchlist under "Reference Price"?
   • You can select "Reference Price" under "Precious Metal/FX Margin" on Mobile Banking. After a reference price is quoted, you can create a Watchlist by pressing the "Save Watchlist" button.


4. What is the difference between Auto Update and Manual Update of "Reference Price"?
   • If you select Auto Update, reference price will be refreshed automatically every 15 seconds. Please be reminded that extra charge may be incurred from your telecommunications provider due to an increase in data usage. Therefore you can set up alert messages for using Auto Update Services or not every 2, 5, 8 or 10 minutes. Alternatively, you can select Manual Update for updates of the reference price.


5. Is streaming quote service available on Mobile Banking?
   • Mobile Banking only provides reference price in non-streaming mode for Precious Metal/FX Margin. If you wish to use steaming quotes, please select "Margin Information" under "Precious Metal/FX Margin" via Internet Banking.


6. What is the maximum lot size for the Precious Metal/FX Margin on Mobile Banking?
   • The maximum lot size per order is 60 for all FX and London Gold transactions, 40 for Tael Gold and London Silver, and 20 for Kilo Gold respectively. If the order lot size exceeds the limit, you can break it into several orders or call our manned investment trading hotline for trading.


7. What is the handling fee for Precious Metal/FX Margin on Mobile Banking?
   • Handling fees are applicable to Tael Gold and Kilo Gold margin transactions as follows:
     • Commission fee: HKD 25 per lot (To be calculated at the time when the contract is squared)
     • Custodian fee: HKD 3 per lot per night
     • Delivery Charge: HKD 50 per lot
     • Premium: subject to the decision of the Chinese Gold and Silver Exchange Society and is determined on a daily base.


8. What types of Standing Order does Mobile Banking provide?
   • Mobile Banking provides Single Order, OCO Order, If-then (Single) Order and If-then (OCO) Order.


9. How to perform Position Square Appointment on Mobile Banking?
   • You can select "Position Square Appointment" under "Precious Metal/FX Margin" on Mobile Banking and choose the buy and sell transaction from the Unsettled Contract Transaction Record separately. You can then press the "Position Square Appointment" button and complete the transaction by following the instruction.


10. How can I enquire about the transaction record of unsettled contract?
    • You can select "Position Square Appointment" under "Precious Metal/FX Margin" on Mobile Banking to check transaction record of unsettled contract.


11. Can I cancel any standing orders placed via other channels on Mobile Banking?
    • You can only cancel standing orders placed via Internet Banking on Mobile Banking.


12. Can I check the Precious Metal/FX Margin trading or standing order instructions placed via other channels on Mobile Banking?
    • Yes, you can use Mobile Banking to check the Precious Metal/FX Margin trading or standing order instructions placed via other channels including Internet Banking and manned investment trading hotline.


13. How can I ensure that the Precious Metal/FX Margin Trading or Standing Order has been submitted?
    • You may check whether the following submission is successful or not on Mobile Banking:
      1. The Order Number upon the completion of transaction ; or
      2. Transaction record; or
      3. Standing order record; or
      4. Last ten Mobile Banking transaction records.


14. How can I ensure that the Standing Order has been executed, cancelled or expired?
    • You may check the following Standing Order's status on Mobile Banking:
      1. Standing order record; or
      2. Email notification (only applicable to executed orders placed through Internet Banking and Mobile Banking); or
      3. SMS notification (if enrolled)


15. Can I check my margin balance and interest receivable/payment on Mobile Banking?
    • Yes. You can select "Margin Call Balance" under "Precious Metal/FX Margin" on Mobile Banking to check the currency's margin balance and the accrued interest receivable/payment as at last transaction day.

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