Others

1. Is Mobile Banking secure?
   • We have developed various security measures to safeguard your information. The website is protected with strong encryption (128-bit Secure Sockets Layer). Access is protected by personalized username and password. The system is protected from duplicate access (Customer cannot sign on at the same time with different devices). The session will be automatically terminated after idling for around 10 minutes, which prevents unauthorized use of your session by anyone else.


2. Can I know more about the security measures of Mobile Banking?
   • The certificates of our Mobile Banking are issued by VeriSign to "m.bochk.com, Bank of China (Hong Kong) Ltd" and issued by Symantec to "mb.bochk.com, Bank of China (Hong Kong) Ltd".


3. What should I avoid when using Mobile Banking?
   • Avoid signing on Mobile Banking via public Wi-Fi (wireless network) and Wi-Fi without encryption. We advise using pre-set and reliable mobile internet connection.
   • Avoid using Mobile Banking in crowded area especially for password input because it may take some times to change the password into asterisk format.


4. What if there is an incoming call or weak signal when I am placing an instruction? How can I ensure the instruction has been submitted?
   • One of the followings can tell whether the instruction has been successfully submitted:
     1. The Order Number upon transaction completion; or
     2. Last Ten Mobile Banking Transaction Records; or
     3. Transaction Record


5. If there is an incoming call, will the Mobile Banking session be automatically signed out?
   • It depends on the mobile handset model you use. You may go back to the browser and check if the webpage is still valid. Please note that the session will be automatically terminated after idling for around 10 minutes.


6. Why would the connection be slow when using Mobile Banking?
   • Mobile Banking adopts a simple design to minimize the average data traffic and reduce the loading time of each webpage. Under general circumstances, our Mobile Banking operation will be normal. However, it all depends on the network coverage and network transmission speed which are subject to different locations and telecommunications service providers. Different handset models may also vary in the capability of data receiving and processing. Please contact your telecommunications service providers regarding internet connection.


7. What if Mobile Banking connection keeps busy? How can I use the service and perform transaction?
   • Such situation would be rare. You may consider using alternate channels such as Internet Banking.


8. Do I need to close the web browser after logging out Mobile Banking?
   • You are advised to close the web browser after logging out and delete the temporarily saved and past historical records on a regular basis.

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