Bill Payment

1. What bill payment services are available on Mobile Banking?
   • Bill payments by using "My Bill List" or selected merchant are available on Mobile Banking. The bills created on Internet Banking will be automatically displayed on Mobile Banking. Alternatively, you can pay directly the bills of the merchants preset by the Bank without setting up bills.


2. What kind of account can be made for bill payment?
   • Bank account and BOC Credit Card account registered under Mobile Banking can be allowed for bill payment. Please be noted that some selected merchants can be paid by the bank account only or BOC Credit Card account only.


3. How can I set up "My Bill List" for bill payment on Mobile Banking?
   • You can setup "My Bill List" via payment through "Bill Payment" on Internet Banking. The bills created will be automatically displayed at Mobile Banking. You can delete or amend the bills via Internet Banking.


4. Can I set up forward dated instruction for bill payment on Mobile Banking?
   • Yes. Both immediate and forward dated bill payment instructions can be set up via Mobile Banking. Immediate bill payment instruction will be processed on the same day. If it is not a business day, the instruction will be processed on the next business day. You can also set up a forward dated instruction to be effective in the next 45 days. Please make sure that the account has sufficient fund before the effective date.


5. What are the service hours for making bill payment by BOC Credit Card or BOC Express Cash Card?
   • Bill payments by BOC Credit Card or BOC Express Cash Card can be made during the following service hours (Hong Kong time):
     Monday - Friday: Before 15:00 or
     Saturday: Before 10:00
   • Instructions made within the above service hours will be processed on the same business day. Instructions made beyond the above service hours or on a Sunday, Public Holiday or other non-business day will be processed on the next working day.
   • Results of bill payments (including immediate and forward dated payments) will be posted under "Bill Payment - Transaction Record" of Internet Banking and Mobile Banking after Hong Kong time 20:30 (Monday - Friday) and 13:30 (Saturday) on the processing day. Should your payment instruction not be executed successfully, you will be notified by email after the same period.


6. How many selected merchants can be paid direct?
   • Mobile Banking currently supports paying to 10 selected merchants direct. For the detail of selected merchants list, please refer to the "Merchant" page of "Bill Payment" function.


7. What is the daily payment limit on Mobile Banking?
   • Daily payment limits are grouped as follows:
     1. The maximum daily payment limit via HKD Savings or Current account(s) is HKD50,000.
     2. The daily maximum limit for online tax payment to Inland Revenue Department is HKD500,000 or the available limit of your BOC Credit Card (whichever is lower), whereas the daily maximum limit of your BOC Commercial Card for online tax payment to Inland Revenue Department is HKD30,000 or the available limit of the card (whichever is lower). Apart from tax payment, the daily maximum limit for online bill payment is HKD50,000 for BOC Credit Card/Express Cash or the available credit limit of the card (whichever is lower). For BOC Commercial Card, the daily maximum limit for online bill payment is HKD30,000 or the available credit limit of the card (whichever is lower).
     3. "Bank's Designated Merchants" are the merchants marked with "*". The default daily payment limit is HKD0. You may increase the daily payment limit online using two-factor authentication or visit our branches for application. For bill payment of the Bank's designated merchants, the daily limit is HKD1,000,000 (or equivalent).
     
     
     Please be noted that Internet and Mobile Banking share the same daily limit of bill payment.


8. Is there any notification after completing the bill payment?
   • Notification will only be given when the payment instruction cannot be processed. If you paid by bank account, you will be notified by email and SMS. If you paid by credit card account, only email notification will be sent out.


9. How can I enquire my latest bill payment transactions conducted on Mobile Banking?
   • You can select "Transaction Record" under Bill Payment menu page; or select "Last Ten Mobile Banking Txn Records" under "Smart Links" on Mobile Banking. Or you can select "Transaction Records" under "Bill Payment" on Internet Banking. In addition, you may select "Last Ten Transaction Records (Mobile Banking)" under "Assistant" on Internet Banking to enquire the latest bill payment transactions conducted via Mobile Banking.


10. How can I ensure the bill payment instruction has been submitted?
    • You may check whether the submission is successful or not on Mobile Banking.
      1. The Reference Number upon transaction completion; or
      2. Transaction Record; or
      3. Last Ten Mobile Banking Transaction Records


11. Can I cancel my forward dated bill payment instruction submitted via Mobile Banking?
    • Yes. You can cancel your forward dated bill payment instructions under "Processing" status via Mobile Banking.


12. Does Mobile Banking offer e-Bill Service?
    • You can view and settle the latest 3 e-Bills via Mobile Banking. To register for the e-Bill Service, enrol for or delete any e-Bill and receive the e-Receipt issued by the charitable organisations, please process via Internet Banking.


13. What is the maximum number of e-Bills that I can view via Mobile Banking?
    • You can view the latest 3 e-Bills via Mobile Banking and view the e-Bills of the last 13 months via Internet Banking.

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