Accessible Services

Our Objective

We strive to ensure that our banking services and facilities are accessible to people with different needs.

Accessible Webpage

  • Clean and simple design, easy to navigate
  • Website titles accurately describe the content
  • Font types are readable
  • Users can adjust font sizes
  • Consistent navigation bar with concise layout
  • Content and functionalities are accessible by the “Tab” or “Enter” key
  • Popup windows can be dismissed by the “Tab” key

Those high traffic webpages listed below have enhanced accessibility features, including the use of alternative descriptive texts for images and links, as well as a logical order for content codes. The latter allows screen readers to read in a logical manner. Those webpages are:


Accessible Facilities

In addition, we provide barrier-free banking facilities for people with special needs. Protruding symbols are provided on all of our ATMs, which have soft keypads on both sides of the screens for account service selection. Besides, we introduce Voice Navigation ATMs for the convenience of the visually impaired. To help wheelchair access to branches, we installed sloping platforms. We also have facilities in our branches like bells so that our Customer Service Ambassadors can provide timely assistance to those in need. In addition, our ATMs are installed at a level where the keypads and screens are suitable for wheelchair access.

Barrier-Free facilities in our bank are as below:

Contact Us

Should you have any enquiries or comments on accessibility of our website, please do not hesitate to contact us.
Phone: + 852 3988 2388
Address: Bank of China (Hong Kong) Limited, Bank of China Tower, 1 Garden Road, Hong Kong