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e-Statement / e-Advice

Bank of China (Hong Kong) Limited ("BOCHK") offers many different kinds of e-Statements / e-Advices including fund advice /  monthly statement, bonds / certificates of deposit advice / daily statement / monthly statement, equity linked investments / structured notes advice / daily statement / monthly statement, securities and securities margin account advice / daily statement / monthly statement1,2,3 , precious metal / FX margin account advice / daily statement / monthly statement1,2,3, consolidated monthly statement3, credit card monthly statement and non-investment products advice9,. Simply by accessing BOCHK Internet Banking and / or Mobile Banking and completing the registration process2 for e-Statement / e-Advice services, you can enjoy the following benefits. All personal customers who enrolled in consolidated monthly statement services will be able to review electronic consolidated statements free of charge without registration.

Service Feature

Convenience
You can conveniently review your e-Statements / e-Advices which can be stored in your computer at any time and save your time and space for filing piles of paper statements.

Privacy
Better than paper statements / advices of which personal details disclosed can be easily stolen or copied, checking e-Statements / e-Advices via BOCHK Internet Banking requires user name and password verification, thus protecting your privacy.

Flexibility
You can login to BOCHK Internet Banking and review your daily e-Statements / e-Advices and monthly e-Statements anytime, anywhere.

Email alert
You may also enjoy our free email alert7 service which reminds you to review your latest e-Statement / e-Advice upload.

Change of setting
You can change the setting of your e-Statement / e-Advice via Internet Banking anytime.

Remarks:

  1. Customers can apply for e-Statement / e-Advice for the precious metals / FX margin account, securities account and/or securities margin account. Customers who have registered for (i) daily e-Statement or (ii) daily and monthly e-Statements for the securities account and/or securities margin account before November 2021, will receive other correspondence relating to our securities service such as advice, etc from Bank of China (Hong Kong) Limited ("BOCHK"). To receive e-Statement / e-Advice, customers can change the setting of e-Statement / e-Advice via Internet Banking or Mobile Banking.

  2. The e-Statement / e-Advice Service is only applicable to the customers of BOCHK Internet Banking Service. Customer can enroll in e-Statement / e-Advice service via BOCHK Internet Banking or any of our branches (for registration via branches, the signature on the service application document should be the same as the specimen signature of the relevant account(s)). To register for the e-Statement Service of precious metals / FX margin accounts, securities account and/or securities margin account, and/or the e-Advice Service of the non-investment products, the customers should maintain the aforesaid accounts and have registered such accounts for BOCHK Internet Banking service in advance.

  3. The e-Statement service of precious metals / FX margin account and the securities account and/or securities margin account will become effective immediately after registration. The consolidated monthly e-Statement service will become effective on the next working day after registration. The e-Advice service of non-investment products will become effective on the next working day after registration. Customers can access the consolidated monthly e-Statements of be viewed on those computers installed with Acrobat Reader.

  4. E-Advice, daily e-Statement and monthly e-Statement will be retained for:

    Categories e-Advice/Daily e-Statement retaining period Monthly e-Statement retaining period
    Consolidated Monthly Statement Not Applicable 7 years (84 months)
    Credit Card Not Applicable 7 years (84 months)
    Securities 12 Months* 24 months
    Saving 12 months Not Applicable
    Funds 12 Months* 24 months
    Bonds/ Certificate of Deposit 12 Months* 24 months
    Equity Linked Investments / Structured Notes 12 Months* 24 months
    Precious Metal and FX Margin 12 Months* 24 months
    Precious Metals 12 Months^ Not Applicable
    Structured Investments 12 Months^ Not Applicable
    Mortgage / Instalment Loan 7 years (84 months)
    Overdraft / Temporary Overdraft 12 months Not Applicable
    Remittance Gradually accumulated to 12 months from 12 September 2021 Not Applicable
    Safe Deposit Box 12 months (Retention period for Notice of Termination of Use of Safe Deposit Box: 84 months)

    * Gradually accumulated to 12 months from June 2021
    ^ Gradually accumulated to 12 months from November 2021

  5. Customers can obtain copies of BOC Express Cash Revolving Credit Monthly Statement through BOCHK Internet Banking free of the charge.

  6. Customers can obtain copies of BOC Credit Card Monthly Statement through BOCHK Internet Banking and apply for reprinting a maximum of 6 credit card statements for free from 1st January to 31st December every year. If the number of paper statements requested exceeds the free offer stated, a handling fee of HKD 50 (USD 6 for BOC USD Platinum Card) will be levied for each additional paper statement. For registration details of BOC Credit Card e-Statements, please visit https://www.bochk.com/creditcard/eng/index.html and refer to the "Additional Terms and Conditions for Online Statement Service".

  7. Only applicable to customers who have completed the registration process for e-Statement / e-Advice services. After the registration is successful, customers will receive e-Statement / e-Advice but not paper statements/ advices.

  8. Request for reprint of monthly statements is only applicable to the consolidated monthly statements, BOC credit card monthly statements and BOC Express Cash Revolving Credit monthly statements of past 24 months which are retrievable through BOCHK Internet Banking, and the request has to be submitted through BOCHK Internet Banking.

  9. Non-Investment Products e-Advice includes:

    Category  e-Advice 
    Saving Deposit Confirmation 
    Early uplift of Time Deposit Confirmation 
    Time Deposit Withdrawal On Maturity Confirmation 
    Deposit Renewal Confirmation 
    Deposit Maturity Instructions Amendment 
    Deposit Auto-renewal Advice 
    Deposit Auto-renewal Reject Advice 
    Unsuccessful Auto Instalment Advice 
    Call Deposit Interest Details 
    Auto Sweeping Service Advice
    Reminder to Operate Your Account
    Advice of Transfer Transaction(s)
    Consolidated Back Items Advice
    Bank Charges Advice
    Refund For Bank Charges Advice
    Account Debit/Credit Advice

    Remittance

    		 Customer Credit Advice
    Outward Remittance Receipt

    Safe Deposit Box

    		 Notice of Lease Renewal and Payment for Safe Deposit Box
    Safe Deposit Box Service Debit Advice
    Notice of Overdue Payment of Annual Rental of Safe Deposit Box
    Final Notice of Overdue Payment of Annual Rental of Safe Deposit Box
    Notice of Termination of Use of Safe Deposit Box
    Mortgage/Instalment Loan "All-You-Want" Mortgage Scheme Statement
    Notice of Account Status of Smart Mortgage Scheme
    Notice For Repayment Schedule
    Annual Statement
    Custody Fee Debit Advice
    IMPORTANT NOTICE for the renewal of Mortgage Fire Insurance Policy
    Notice of Settlement of Banking Facilities
    Notice of Banking Facilities Review
    Notice of Revocation of the Preferential Deposit Interest Rate Privilege of Smart Mortgage Scheme
    Debit Advice
    Debit Advice of Default Administrative Charges
    Notice of Mortgage Loan Drawdown
    Notice of Partial Prepayment
    Notice of Repayment Information change
    Notice of Loan Interest Rate Change
    Loan Schedule
    Notice of Overdue Repayment of Borrower(s)
    Reminder / Important Reminder / Final Reminder of Overdue Repayment
    Reminder of Default Administrative Charges
    Repayment Advice
    Loan Advice
    Hospital Authority Enhanced Home Loan Interest Subsidy Scheme - Transfer Notice of Staff Loan
    Hospital Authority Enhanced Home Loan Interest Subsidy Scheme - Repayment Schedule of Staff Loan
    Hospital Authority Enhanced Home Loan Interest Subsidy Scheme - Repayment Schedule of HA-Interest Subsidy
    Hospital Authority Enhanced Home Loan Interest Subsidy Scheme - Certification of Account Information
    Hospital Authority Enhanced Home Loan Interest Subsidy Scheme - Partial Repayment Advice
    Hospital Authority Enhanced Home Loan Interest Subsidy Scheme - Full Repayment Advice
    Notice of Release of the Charged Property
    Notice of the Custody Fee of Property Title Deeds
    Reminder / Important Reminder / Final Reminder of Overdue Custody Fee of Property Title Deeds
    Overdraft / Temporary Overdraft Notice of Credit Facilities Review
    Notice of Settlement of Banking Facilities
    Notice of Credit Limit Interest Rate Change
    Debit Advice
    Notice of Overdraft Account Interest Rate Change
    Notice of Account Overdraft
    Notice of Overdue Repayment of Borrower(s)
    Commitment Fee / Arrangement Fee Advice

Service Application / Enquiry

Please login to BOCHK Internet Banking at www.bochk.com to register for e-Statements / e-Advices, choose "e-Statement / e-Advice > e-Statement / e-Advice Maintenance"

Service Hotline +852 3988 2388

Risk Disclosure:

Securities Service
The prices of securities fluctuate, sometimes dramatically. The price of a security may move up or down, and may become valueless. It is as likely that losses will be incurred rather than profit made as a result of buying and selling securities.

Securities Margin Service
The risk of loss in financing a transaction by deposit of collateral is significant. Due to the prices of securities fluctuate sometimes dramatically, you may sustain losses in excess of your cash and any other assets deposited as collateral with us. Market conditions may make it impossible to execute contingent orders, such as "stop-loss" or "stop-limit" orders so as to limit your losses. You may be called upon at short notice to make additional margin or interest payments. If the required margin or interest payments are not made within the prescribed time, your collateral may be liquidated without your consent. Moreover, you will remain liable for any resulting deficit in your account and interest charged on your account. You should therefore carefully consider whether such a financing arrangement is suitable in light of your own financial position and investment objectives. It is likely that losses will be incurred rather than profits made as a result of buying and selling securities.

Risk Disclosure in respect of Precious Metals / FX Margin Trading
The risk of loss in leveraged foreign exchange trading and precious metals trading can be substantial. You may sustain losses in excess of your initial cash margin. Placing contingent orders, such as "stop-loss" or "stop-limit" orders, will not necessarily limit losses to the intended amounts. Market conditions may make it impossible to execute such orders. You may be called upon at short notice to deposit additional cash margin. If the required cash margin or interest payments are not provided within the prescribed time, your position may be liquidated. You will remain liable for any resulting deficit in your account and interest charged on your account. A demand for additional cash margin is not a precondition to, and does not in any way limit, our right to liquidate your open positions according to the relevant terms and conditions. You should therefore carefully consider whether such trading is suitable in light of your own risk appetite, financial situation, investment experience, investment objectives and investment horizon.