Security Information

(Note: Chiyu are no longer members of BOCHK Group. The relevant webpages will be updated as soon as possible.)

This webpage sets out the security information of the electronic banking (“e-banking”) services offered by Bank of China (Hong Kong) Limited ("BOCHK"), Chiyu Banking Corporation Limited ("Chiyu"), BOC Credit Card (International) Limited ("BOC Credit Card") and Po Sang Securities and Futures Limited ("Po Sang") (each named as "the Company", “we”). e-banking services refers to banking services delivered over the internet, wireless network, ATMs, telephone network or other electronic network, terminals or devices, including but not limited to the Company’s Internet Banking, Mobile Banking, Mobile Application (Mobile App), WeChat official account, Phone Banking, Automated Banking, online services of BOC Credit Card and online securities and futures trading services of Po Sang.

Latest / Important Security Information

  • To safeguard your online banking security, you should access our Internet Banking Services through the Company’s official websites. Please do not login the Internet Banking Services through hyperlinks in any Email, SMS, QR code, search engine, social networking platform or any third-party website or mobile app not authorized by us. For enquiry, please contact us immediately.
  • Before making payment by Mobile Phone No., E-mail Address, Faster Payment Identifier (FPS ID) or QR code, you should verify the details of payment request including the payee name carefully. If you have any doubt, please confirm with the payee in advance.
  • You should ensure that your devices for accessing e-banking services do not being infected by virus or unauthorized accessed by malicious, corruptive or destructive program, for the retrieval, use and change of the password, biometric credential or personal information.
  • You should stay vigilant to anything abnormal when logging into and using e-banking services. (e.g. unusual pop-up screens, unusually slow browser response, multiple requests for password and security code). In case of doubt, you should terminate the operation and contact us immediately.
  • You should notify us for any change of your mobile phone number or email address without delay. You are requested to remain responsible for any unauthorised use of the e-banking services by others before we receive your notification.
  • You should be aware of the obligations in relation to security for e-banking services and following the relevant security measures specified from time to time by us for the protection of customers. You may bear the risk of suffering or incurring any loss if not taking the security measures that we recommend.

 

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