Banking Services Centre

Banking Services Centre integrates customer service team and digital banking services to provide you with convenient and excellent banking services. We offer round-the-clock BOCHK iService video banking and automated banking service for you to conduct real time banking transactions and product applications. We are delighted to serve you 24 hours every day to fit with your daily lives.

From now on, manage banking services in your own time!

Service Scope

Customer Service Team

► Wealth Management Service

► Account Maintenance

► General Enquiry

Digital Banking

► Cash Withdrawal

► Cash Deposit

► Cheque Deposit

► Passbook Update

► Transfer

► Transfer for Credit Card Repayment

► Mortgage Application

► Time Deposit (Setup/Renewal/Change of Maturity Instruction)

► Outside HK ATM Cash Withdrawal Limit Setting


► Account Opening

► Account Enquiry

► Statement/Cheque Book Request

► Account Balance Enquiry

► Enrolment of Home Insurance

► Bill Payment

► Reset Internet Banking/Phone Banking Password

► Change of Personal Identification Number (PIN)


For more details about iService, please visit here.

Find your nearest Banking Services Centre, please visit here.