Customer Service
Card Activation
- You can through BOCHK webpage, WeChat, internet banking service and card activation hotline to activate your card in a secure and easy way.
Fees Schedules
- BOC VISA / MasterCard Credit Cards
- BOC UPI Dual Currency Credit Card
- BOC VISA / MasterCard Credit Cards (Effective from 2 May 2025)
- BOC UPI Dual Currency Credit Card (Effective from 2 May 2025)
- BOC i-card Dual Currency Diamond Card (Virtual Card)
Cancelled Fees Schedules
- BOC VISA / MasterCard Credit Cards (Cancelled on 30 Dec 2022)
- BOC UPI Dual Currency Credit Card (Cancelled on 30 Dec 2022)
- BOC VISA / MasterCard Credit Cards (Cancelled on 21 Sep 2024)
- BOC UPI Dual Currency Credit Card (Cancelled on 21 Sep 2024)
- BOC VISA / MasterCard Credit Cards (Cancelled on 31 Dec 2024)
- BOC UPI Dual Currency Credit Card (Cancelled on 31 Dec 2024)
CYB Credit Card Conversion Notice
User Agreements, Terms and Conditions
BOC Credit Card/BOC Co-branded Card (“BOC Credit Card”)
Credit Card Agreement (in which BOCHK is added as a contractual party to the agreement)
- Credit Card Agreement (in which BOCHK is added as a contractual party to the agreement)
- Summary of Changes to the “Credit Card User Agreement” (Applicable to existing customers who are holding any valid BOC Main Card accounts and bound by the “Credit Card User Agreement”)
Credit Card User Agreement, Terms and Conditions*
- Credit Card User Agreement
- Credit Card User Agreement(Applicable to BOC Credit Card and BOC UnionPay Dual Currency Card cardholder)
- Credit Card User Agreement(Applicable to Intown Virtual Card and Private Label Card cardholder)
- Terms and Conditions for the Installment Program
- Terms and Conditions of the Interest-free Purchase Instalment Program
- Additional Terms and Conditions for Tele-services
- Terms and Conditions for Online Services of BOC Credit Card (International) Limited (Applicable for Internet Banking Customer of Bank of China (Hong Kong) / Nanyang Commercial Bank / Chiyu Bank)
- BOC Credit Card (International) Limited - Terms and Conditions for Online Services
- Terms and Conditions for Online Services of BOC Credit Card (International) Limited (Applicable for Internet Banking Customer of Bank of China (Hong Kong) / Nanyang Commercial Bank) (Effective from 2 May 2025)
* Not applicable to cardholders bound by the “Credit Card Agreement”
BOC Commercial Card
- Commercial Card User Agreement(Applicable to BOC Commercial Card and BOC UPI Dual Currency Commercial Card cardholder)
- Supplement to BOC Credit Card (International) Limited User Agreement in respect of BOC Elite Platinum Commercial Card
- Terms and Conditions for the Installment Program (only applicable to BOC Elite Platinum Commercial Card)
- Terms and Conditions of the Interest-free Purchase Instalment Program
- Additional Terms and Conditions for Tele-services
- Terms and Conditions for Online Services of BOC Credit Card (International) Limited (Applicable for Internet Banking Customer of Bank of China (Hong Kong) / Nanyang Commercial Bank / Chiyu Bank)
- BOC Credit Card (International) Limited - Terms and Conditions for Online Services
Others
- Terms and Conditions for Use of Mobile Card for Apple Pay Service
- Terms and Conditions for Use of Mobile Card for Mobile Payment Service
- Terms and Conditions for BOC Credit Card Online Transaction Security Verification Service
- Terms & Conditions of "Over-the-limit Facility" function
- Credit Card Monthly Online and Card-Not-Present Spending Limit Service-Important Notes
- Terms and Conditions of Gift Point Rewards Programme
Important Terms and Conditions
Credit Card Offers Terms and Conditions
- BOC Travel Rewards Visa Signature Card
- Enrich Banking World Mastercard / BOC World Mastercard
- BOC HK Federation of Trade Unions Visa Platinum Card
- BOC HKGCC Visa Platinum Card
- BOC CPPCC Dual Currency Platinum Card
- BOC PASEA Visa Infinite Card
- BOC CAGA Visa Infinite Card
- BOC FIDA Visa Infinite Card
- BOC WFDA Visa Infinite Card
Enquiry Hotlines
- General Enquiry
24-hour Customer Services Hotline : | (852) 2853 8828 |
24-hour Promotion Hotline : | (852) 2108 3288 |
24-hour Platinum Card Customer Services Hotline : | (852) 2581 5188 |
BOC Credit Card (Macau) Customer Services Hotline : | (853) 8988 9933 |
- Lost Card Reporting
24-hour lost card reporting hotline in Hong Kong : | (852) 2544 2222 |
If you cannot use Customer Service Hotline performing your request (i.e. report lost of credit card), you can select "Online Chat" via login page or after login.
- Credit Card Activation
24-hour Activation Hotline : | (852) 2104 9222 |
- Transaction Confirmation
Designated number for sending two-way SMS : | (852) 622649931110 or
(852) 645063570006
|
Credit Card Repayment Calculator
- You may use the credit card repayment calculator to work out your total commitment by entering the credit card current outstanding balance and the applicable interest rate. The total repayment amount and related interest thereon will be calculated under either scenario (i) making minimum payment each month or (ii) paying off the statement balance in 36 months by a monthly fixed payment amount.
Emergency Card Replacement
- Should your credit card be lost or stolen in Hong Kong, please immediately call (852) 2544 2222 or fax to (852) 2541 5415 (both 24-hour service) to report its loss or theft. Upon receipt of your report by us, you will not be liable for any loss incurred due to its fraudulent usage.
- In the event that you lose your BOC Credit Card overseas, you can report the loss to any local bank displaying the Visa or the MasterCard logo and apply for a replacement card or do so by calling the international emergency assistance or lost card reporting hotline (COLLECT CALL). This service is free of charge. (From 21 May 2022, the Emergency Card Replacement Service of Mastercard will be terminated.)
Worldwide Emergency Card Replacement Service for Lost Card
VISA Global Customer Assistant Service Hotline: | 1-303-967-1090 |
MasterCard Global ServiceTM Emergency Number: | 1-636-722-7111 |
E-Statement
- You may enquire instantly the latest transaction activities and can also access monthly e-statements up to the latest 7 years (issued from Oct 2018 onwards) in a convenient and environmental friendly way. To do so, please log in our Internet Banking Services / Credit Card Online Services.
BOC Credit Card Self-service Guideline
- To let you handle credit card services more efficiently, you may activate your credit card, apply annual fee waiver, check balance/transaction record, redeem gift point, block/unblock credit card & set up credit card monthly online and card-not-present spending limit etc., through Online/Mobile Banking, BoC Pay & IVRs.
- Click here for the BOC Credit Card Self-service Guideline
24-hour Customer Service Hotline Operations Guide
- To better serve you with secure diversified services - if you are currently using the Phone Banking Service1 of Bank of China (Hong Kong), your Phone Banking Password can be used to operate the BOC Credit Card 24-hour Customer Services Hotline.
- When you call BOC Credit Card 24-hour Customer Services Hotline, you can simply enter your BOC Credit Card number followed by your Phone Banking Password issued by Bank of China (Hong Kong) and you can enjoy more convenient and faster credit card enquiries and service assistance.
- Even without a Phone Banking Password, you can still operate the Credit Card 24-hour Customer Services Hotline Interactive Voice Response System by following the original hotline call flow for enquiries or service assistance. Please refer to the Services Hotline Operations Guide below for more details and click here for the related terms and conditions.
- Remarks1: Phone Banking Service is only available to bank account holders of Bank of China (Hong Kong). Please visit our branch direct for the account opening and the instant application for Phone Banking Service and instant issuance of a Phone Banking Password. Please contact any branch of Bank of China (Hong Kong) for the reissuance of a Phone Banking Password should you forget the original one.
- click here for the new Credit Card Services Hotline Operations Guide.
Other Frequently Used Forms
- BOC Credit Card Additional Card/BOC Unionpay Dual Currency Credit Card Additional Card
- Transaction Dispute Form/FAQ
- Contact Information Amendment Form (Personal Account)
- BOC CUP Dual Currency Credit Card - "Monthly Credit Limit" Request Form
- Customer Declaration - Mandatory For Non-Hong Kong Resident Applying For UnionPay Dual Currency Credit Card
- Customer Declaration - Mandatory For Non-Hong Kong Resident Applying For UnionPay Dual Currency Credit Card (Only apply for non-co-branded cards)
- BOC Credit Card Customer Information Amendment Form
- Octopus Automatic Add Value Service Application Form
- Direct Debit Authorization Form
- Credit Limit Adjustment Application Form
- BOC Credit Card Online Service Two-factor Authentication Registration Form
- Set-up "Over-the-limit-Facility" Function Request Form
- BOC Commercial Card Transaction Service Amendment Form
- Customer Opinion Form
Customer Declaration - Mandatory For Non-Hong Kong Resident Applying For UnionPay Dual Currency Credit Card
Customer Declaration - Mandatory For Non-Hong Kong Resident Applying For UnionPay Dual Currency Credit Card (Only apply for non-co-branded cards)