Protecting your ATM card and PIN

• Please keep your BOC ATM Card in a safe place, destroy the original printed copy of the PIN and memorise your PIN and change it regularly.
• Do not write down or record the PIN without disguising it.
• Please avoid writing down the PIN on the BOC ATM Card or on anything usually kept with or near it.
• For security reasons, you are advised not to use your identity card number, birthday date, telephone number, commonly used combinations of numbers (e.g. 123456) or other easy-to-guess numbers as your PIN. You are also advised not to use the same PIN to access other services, including internet banking or other websites.
• Please do not allow anyone else to use your BOC ATM Card or PIN.
• Please note that the police and bank staff will never ask you for the PIN. Do not disclose your PIN to anyone under any circumstances.
• Before using an ATM, please check if the keypad cover is abnormal (has been removed or installed with imaging facility), also if there are any suspicious devices near the card slot and keypad. If you notice anything suspicious, please notify the related bank immediately.
• Please cover the keypad with your hand when entering your PIN at ATM or Point-of-Sale devices and make sure no one is looking over your shoulder or standing next to you.
• The Bank will send you security messages by either text messaging or other form of alert under certain circumstances. Please check once received.
• You should promptly report any notice or suspicion loss, theft, disclosure or unauthorised use of your BOC ATM Card and/or PIN to our “Online Chat” in Internet Banking or Mobile Banking or by calling our 24-hour BOC ATM Card Service Hotline at (852) 2691 2323.

Exercise Care at ATM Withdrawals

• Please avoid being distracted when withdrawing cash so as not to leave banknotes and your BOC ATM Card at an ATM unattended or uncollected. Print a receipt for record and count the banknotes immediately after each cash withdrawal.
• Do not remove from an ATM dispenser any uncollected banknotes left behind by a previous user. The banknotes will be automatically retrieved by the machine after a designated period of time.
• You can use your BOC ATM Card to exchange and withdraw RMB or foreign currencies from the registered HKD account via BOCHK’s designated ATMs.

Warm Tips

• On receipt of your new BOC ATM Card, please sign on the back of the card with a fast ink ballpoint pen.
• Do not place your BOC ATM Card near any magnetic objects, such as mobile phone, magnetic button of a handbag or any device with a magnetic or electronic sensor.
• Once your new card is activated or beyond the 30th day from its issuance date, your old card (if any) will automatically become void; please cut it across the embossed card number and the chip before disposal.
• Should you have to return your card to the bank, please cut your card through the chip and the embossed card number beforehand.

Safe Use of Overseas ATMs

• To use your BOC ATM Card to withdraw cash from an overseas ATM on the “UnionPay” network will incur a handling fee, the handling fee can be enquiry at “General Banking Service Charges”. Please visit “UnionPay” website www.unionpayintl.com/hk/ to find out more about overseas ATM locations and if ATM network(s) in your intended overseas destination can provide the cash withdrawal service you require.
• The overseas ATM daily withdrawal limit of each BOC ATM Card is preset at ‘zero’ HKD to improve its security. You must therefore activate the ATM cash withdrawal function in advance and before you leave Hong Kong by setting the daily withdrawal limit and the validity period through the relevant designated channels to enable you to enjoy cash withdrawal service outside Hong Kong. Designated channels are:
  • Internet Banking
  • Mobile Banking
  • Bank ATMs
  • 24-hour BOC ATM Card Service Hotline (852) 2691 2323

Please visit Note of Overseas ATM Cash Withdrawals Limit Setting for details.

The normal card slot of an ATM

An unusual card reader installed at the card slot