For questions about using Gift eVouchers at retail stores, you can call and/or email to the Customer Service of the merchants. The hotline and/or email address can be found on the Gift eVouchers. For questions about viewing or redeeming Gift eVouchers on BoC Pay, please call the BOCHK Personal Customer Service Hotline on (852) 3988 2388 (for Smart / Payment Account customers) or Credit Card Customer Services Hotline on (852) 2853 8828 (for credit card customers).